Yes. Firefly VPN provides a free VPN allowance so you can test nodes, speed, and app compatibility first. Upgrade to VIP dedicated lines when you need lower latency, more data, or more regions.

Open the download center, choose Windows, macOS, iOS, Android, or Linux, complete the VPN download, log in, pick a recommended node, and connect.

Concurrent device limits depend on the plan. Entry plans suit a personal phone and computer, while higher plans are better for multi-device, family, or small-team use.

Firefly VPN is a user-facing VPN Service with apps, support, and one-tap connection. A VPN机场 or airport-style subscription is usually more manual and better suited to users who enjoy node testing or 机场测评 workflows.

Refresh the subscription, try the recommended node, check system time, proxy settings, and local firewall rules. If it still fails, send your device system, app version, and screenshot to support.

Some plans include return-to-China routes for NetEase Cloud Music, Bilibili, Youku, and iQIYI. Results depend on your country, carrier, and node load.

Contact online support for an alternate installer path, or check the official Telegram channel for the latest client release.

Yes. If your router supports OpenWrt, Merlin, or Padavan and can run the required proxy core, you can share the connection across home devices.

Click Forgot Password on the login page. A reset link will be sent to your registered email. Use an email you can access long term.

It can help with research access, academic tools, and AI services on campus networks. Public and university networks vary, so use auto-route first and keep the app updated.

After connection, traffic travels through an encrypted tunnel. Your ISP can usually see encrypted traffic volume, but not the specific pages, searches, or account data you access.

Yes. We do not record browsing history, DNS query content, downloads, or final destinations. Necessary account and billing data is used only to deliver the service.

Firefly VPN adjusts protocols and entry routes based on line status. VLESS Reality and Hysteria 2 can reduce visible protocol fingerprints, though availability still depends on local networks.

We use mature encryption such as TLS 1.3 and ChaCha20 to protect traffic on public Wi-Fi, hotels, campuses, and mobile networks.

Normally, websites see the exit IP of the selected node instead of your local IP. Enable DNS leak protection and Kill Switch for stronger protection.

Yes. If the VPN connection drops unexpectedly, the app can block unencrypted traffic so your device does not continue browsing outside the tunnel.

DNS requests are sent through encrypted channels to trusted resolvers, reducing local network hijacking, pollution, or forced redirects.

No. We do not sell browsing behavior to ad networks, and we do not embed third-party ad-tracking plugins inside the VPN client.

That means the exit node is active. Choose Hong Kong, Japan, Singapore, the US, or other regions based on streaming, work, or AI service needs.

Yes. We tune native exit nodes for major streaming, trading, and video platforms to reduce region blocks, verification loops, and quality drops.

Firefly VPN can support overseas gaming routes through IEPL lines and lower-load nodes. If your only goal is mainland game acceleration, compare with UU加速器, 雷神加速器, or 迅游加速器.

Some nodes allow P2P traffic. Please follow local laws and platform rules, and choose nodes marked for downloads when available.

Every VPN Provider is affected by user load and carrier routing. Firefly VPN uses redundant bandwidth, load balancing, and dedicated routes to reduce peak-hour congestion.

Smart split tunneling sends local apps directly while Google, ChatGPT, YouTube, and other global services use the VPN channel. This keeps banking, messaging, and delivery apps working normally.

Some routes include basic filtering rules that reduce common popups and malicious redirects, but they do not replace browser security extensions or system protection.

Yes. Contact us by ticket or Telegram with your device, OS, node, and error details so the support team can diagnose the issue faster.

Use auto-route first. The app considers latency, load, and region. You can also manually test Hong Kong, Japan, Singapore, and US nodes.

Yes. Log in to the same Firefly VPN account on phones, desktops, tablets, and supported router setups to share plan access.

Buy a temporary data add-on in the user center or upgrade to a higher plan. Usage reminders help reduce unexpected interruption.