Terms of Service

This agreement is a legal contract between you and Firefly VPN (the 'Service Provider') regarding downloading, installing, accessing, and using the App and related VPN services.

By downloading, installing, or using the App, you confirm that you have read and agreed to this agreement. Without authorization, you may not copy, modify, decompile, reverse engineer, translate, resell, or create derivative versions of the App. Firefly VPN and related marks are owned by the Service Provider or its licensors. To maintain service quality, we may adjust features, plans, or fees and will provide reasonable notice where appropriate. Users are responsible for protecting account credentials and device security; jailbreaking or rooting a device is not recommended.

This Service may integrate necessary third-party services such as Google Analytics and Firebase Crashlytics. When using related features, you must also comply with those partners terms and privacy rules.

Service availability depends on your device, network environment, carrier routing, and local policies. The Service Provider is not responsible for fees or losses caused by device arrears, data limits, poor signal, roaming charges, or third-party network failures. Before using mobile data or roaming, make sure you have authorization from the bill payer.

Users are responsible for their own behavior and must comply with applicable laws and regulations. We work to provide accurate route status and service information, but some data may come from third parties or real-time network monitoring, so availability cannot be guaranteed at all times or in all regions. To maintain compatibility and security, the App may release updates, and you agree to install new versions when necessary. The Service Provider may suspend or terminate service under reasonable conditions; after termination, you must stop using and delete the App.

Software Non-Refund Policy

Thank you for choosing Firefly VPN. Before purchasing or renewing, please read this refund policy and evaluate the free allowance, trial experience, and plan details carefully.

Non-Refund Policy: All software sales are final and non-refundable. Once a software license key or access to a digital product has been provided, refund requests will no longer be accepted.

Product Evaluation: We encourage users to fully evaluate our software through available demos, trial versions, or free editions before purchasing. This ensures the software meets your needs.

Customer Support: We are committed to providing excellent customer support to assist you with any issues or concerns while using our software. Please contact our support team for help.

Technical Issues: In rare cases, technical issues may affect your ability to use our software as intended. We will make every effort to resolve issues promptly. However, this does not entitle you to a refund.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have questions about the refund policy, contact support at [email protected].

This agreement may be updated from time to time, and updates take effect upon publication. For questions about Firefly VPN service terms, email [email protected].